I am trying to follow the guidelines laid out in the previous post about using characteristics or traits that I want to flesh out. The going is rough though as I am never really quite good at self-promoting or writing with vivid descriptions.
I have the following below:
When initially setting up the discussion, the age of the
patient plays center role. For one elderly gentleman, Mr. Jackson, I talked
about US presidents of their time such as John F. Kennedy (JFK), and Lydon B.
Johnson.
The conversation quickly spiraled into a discussion of New
York City (NYC) mayors and the past city environment. In the days of yore, the
city was crime ridden and undergoing urban decay. The poor environment painted
a negative view of public services that affected the man to this very day. As a
result, he was reluctant to rely on public transport and always preferred
driving to any destination. However, he was developing cataracts and was losing
visual acuity. This issue was impacting his entire life as he lived in a Long
Island suburb. He was relegated to using the dreaded Access-A-Ride, known for
its tardy service. I could sympathize as traveling from the suburbs to go to
any destination without a car is close to impossible for the handicapped. This
personal connection gave greater emphasis to accommodate him and to ensure
schedule flexibility with his appointments. Just remembering the patients in
the first place is the key to personalized healthcare. Sounds simple, but being
able to recall one patient among the many can be quite challenging.
My previous knowledge History is powerful tool
to connect to patients on a personal level. By reaching into the past, I can
invoke a sense of nostalgia as well as empathize with patients by linking to
the present. At in Elmhurst, As a
medical assistant, I have ample time to chat with patients about the history of
New York City or the history of the United States (US). During the Often time
conversations can be linked to present day circumstances and can help form
personal connections central to high quality care.
Yet just understanding and
remembering a patient is not enough to help them. Once the task was outside my
scope of practice, I was left helpless. Many of the medications and forms for
specialty services required a nurse or doctor to sign off. In these scenarios,
I was a glorified phone operator taking and passing messages along. Often both,
the doctor and nurse, were already swamped with in basket messages and it would
take hours or days to get back to each patient. One particularly gnawing
incident was an elderly couple that had come to apply for the blue disability
parking tag. Unfortunately, they had absolutely no idea where to begin and came
with just the vague notion that they needed a health clearance. After going in
a blind search for the specific form required, I needed to find a doctor to
assign them to as their regular doctor was out. Another few days of frustration
and frantic calls later, they finally managed to get their blue card in the
mail about weeks later. This incident left me disheartened about the
limitations of my job and pushed me to move up to a higher-tier healthcare
professional.
Knowing
the context behind a person’s life is important to craft a close relationship. The
past shapes the background for the present. However, without the ability to follow
up and act on that connection, not much can be accomplished. I ...
